1. Our Commitment to Privacy

Marks Property Specialists is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We understand the importance of privacy when managing property and are dedicated to maintaining the trust and confidence of our rental providers (landlords), renters, trades, and partners.

2. What Personal Information We Collect

We may collect personal information such as:

Full name and contact details
Date of birth and identification documents
Employment and income details
Rental history and references
Bank account details
Property ownership or leasing information
Emergency contact information
Details of interactions with our team and systems

3. How We Collect Information

Information may be collected:

Directly from you (via applications, agreements, emails, phone calls, or in person)
From third parties such as previous property managers, referees, tenancy databases, and public records
Through our website, online portals, and third-party software used for property management

4. Why We Collect Personal Information

We collect and use your information to:

Provide professional property management and real estate services
Assess rental applications and manage tenancy agreements
Facilitate maintenance and repairs
Meet legal obligations (e.g., compliance with tenancy legislation)
Communicate effectively with rental providers, renters, contractors and relevant stakeholders
Manage disputes, arrears, and insurance matters
Improve our systems, service delivery, and customer experience

5. Disclosure of Personal Information

We may disclose your personal information to:

Rental providers or renters (as relevant to the property)
Tradespeople and service providers
Body Corporates and Owners Corporations
Utility connection services
Insurance providers and loss assessors
Tenancy databases and references
Legal representatives, debt collectors, and relevant government agencies
Technology providers that support our operations

We will never sell your personal information to third parties.

6. Storage and Security

Your information is securely stored electronically and/or in paper format, with safeguards in place to protect against misuse, loss, or unauthorised access.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, in line with legal obligations.

7. Accessing or Correcting Your Information

You may request access to or correction of the personal information we hold about you at any time.

Please contact our office using the details below. We may need to verify your identity before fulfilling the request.

8. Complaints About Privacy

If you have any concerns about how your personal information has been handled, please contact us. We take privacy complaints seriously and will respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

9. Policy Updates

Marks Property Specialists may update this Privacy Policy from time to time. The latest version will always be available on our website or by request.